We understand that circumstances can change and that a product may occasionally not be the right fit. This policy explains the general conditions for returns and refunds.
Eligibility Period
Eligible return requests should normally be made within 30 days after the order has been delivered.
Returns requested after the applicable period may not be accepted unless a longer period is required by applicable law.
Product Requirements
Returned products should generally be:
- In their original condition
- Unused beyond reasonable inspection
- Free from damage caused after delivery
- Accompanied by original packaging where applicable
- Returned with included accessories and components
- Associated with the original order
Additional requirements may apply depending on the type of product.
Non-Returnable Items
Certain products may not qualify for return due to hygiene, customization, personalization, safety, digital delivery, final-sale status, or other applicable restrictions.
Any product-specific limitations may be communicated before purchase.
Requesting a Return
To request a return, please contact customer support and provide the relevant order information.
A return request may include:
- Order details
- Product information
- Reason for the return
- Supporting photographs or other information when relevant
If the request is approved, return instructions will be provided.
Please wait for return instructions before shipping an item back.
Return Shipping
For standard change-of-mind returns, return shipping costs may be the responsibility of the customer.
When an item is defective, damaged, or incorrectly supplied, available return arrangements may differ.
Original shipping fees may not be refundable where permitted by applicable law.
Refunds
Returned items may be inspected after receipt.
If the return meets the applicable conditions, the refund will generally be sent to the original payment method.
Processing times vary by payment provider and financial institution.
Refund amounts may be adjusted where returned products are incomplete, damaged, or otherwise do not satisfy the applicable return conditions.
Damaged, Defective, or Incorrect Products
If your order arrives damaged, defective, or contains the wrong product, please contact customer support promptly.
We may request photographs or other details to help verify the issue and determine the appropriate resolution.
Exchanges
Exchanges may be available depending on inventory and product type.
If the requested replacement is unavailable, another appropriate resolution may be offered.
Statutory Rights
This policy does not limit any consumer rights that apply under mandatory local laws and regulations.